1. Customer Background

The customer is based in Israel and has long-term import experience from China. According to the conversation, the customer imports around 10–12 containers per month across different product categories and already works with Chinese suppliers on a long-term basis.

The customer is not looking for a one-time order. He clearly mentioned that if cooperation starts, he will need market support and may discuss exclusivity because he invests in marketing, salespeople, and long-term market development.

The customer’s main requirement is a solution for:

Emergency power for electric cars

Key concerns raised by the customer include:

• Whether the product is suitable for outdoor EV emergency charging;
• Product safety, especially battery fire risk;
• Whether the system has cooling or anti-fire protection;
• Whether videos can be provided without company logo or company details;
• Which certificates and documents are available;
• Whether sample order is available for testing;
• Whether exclusivity can be discussed for the Israel market.

2. Recommended Product Solution

For the customer’s requirement of emergency EV charging, the recommended model is:

EP5000iL Portable EV Emergency Charging Power Station

Key Specifications

Why EP5000iL Is Recommended

The EP5000iL is suitable as an emergency EV charging solution, not as a replacement for a large fixed EV charger. Its value is to provide short-distance emergency range when an electric vehicle runs out of power outdoors, during travel, or before reaching a larger charging station.

Based on the current communication, the product can support approximately:

• 20 minutes charging for around 10km emergency range;
• 40 minutes charging for around 25km emergency range;
• A suitable size for placing in the back of a car;
• Emergency use for EV owners, roadside rescue companies, outdoor users, and vehicle service teams.

Recommended market positioning:

Portable EV Emergency Charger / Outdoor Emergency Power Station

This positioning is important because the product should be presented as an emergency rescue and backup solution, not as a daily high-power EV charging station.

3. Target Application Scenarios

3.1 EV Emergency Rescue

The product can be used when an electric vehicle has low battery power and still needs to reach the nearest larger EV charger or a safe charging point.

Potential users include:

• EV owners;
• Roadside assistance companies;
• Car rental companies;
• Outdoor travel and off-road users;
• Parking lots, property managers, and fleet operators.

3.2 Outdoor Travel Backup Power

Besides EV emergency charging, EP5000iL is also a portable energy storage power station. It can support outdoor travel, camping, vehicle-based power use, and temporary power needs.

Possible applications include:

• Outdoor lighting;
• Small home appliances;
• Car travel equipment;
• Emergency communication devices;
• Camping and outdoor power supply.

3.3 Home and Small Commercial Emergency Backup

In power outage or temporary power scenarios, EP5000iL can also support selected home appliances or outdoor work equipment, which increases its market potential beyond EV emergency charging.

4. Safety Solution

The customer specifically asked about battery fire risk and whether the product has a cooling system or anti-fire system. Therefore, safety should be a key selling point in this customer solution.

4.1 LiFePO4 Battery Chemistry

EP5000iL uses LiFePO4 battery cells, not ordinary NMC lithium battery cells. LiFePO4 is more suitable for large-capacity energy storage products because of its better thermal stability and safer battery chemistry.

Main advantages:

• Higher thermal stability;
• Safer than ordinary lithium battery cells;
• More suitable for large-capacity portable power stations;
• Lower risk under abnormal conditions compared with many conventional lithium battery systems.

4.2 Built-in Fire Extinguishing Device

The unit is equipped with a built-in fire extinguishing device inside the power station. This directly addresses the customer’s concern about battery fire risk.

This point should be highlighted in sales materials, videos, and sample testing.

The customer requested two videos without company information or logo:

1. Video of the fire extinguishing device working;
2. Video of EP5000iL charging an electric car.

These videos will help the customer conduct internal evaluation, market research, and local channel communication in Israel.

4.3 BMS Protection

The customer also asked about the BMS document. It is recommended to provide a BMS protection explanation together with the quotation and technical documents.

The BMS explanation can include:

• Overcharge protection;
• Over-discharge protection;
• Over-current protection;
• Short-circuit protection;
• Temperature protection;
• Cell balancing management;
• System abnormal warning and protection logic.

If a formal BMS technical document or test report is available, it should be included in the document package.

5. Certificates and Export Documents

The customer asked about CE, CB, IEC 62619, IEC 62133, UN38.3, MSDS, and BMS documents. Based on the current communication, the available documents can be presented as follows:

Document Communication Strategy

Since the customer is experienced in import business, the communication should be professional and transparent:

• Clearly state which documents are available;
• Do not promise CB certification if it is not currently available;
• Mention that similar products have already been exported to Israel;
• Suggest that the customer checks with local import or certification authorities to confirm final market requirements;
• If the customer moves toward exclusive cooperation, both parties can further evaluate whether additional local certification is needed.

6. Sample Testing Plan

The customer asked whether 1 sample unit can be ordered for testing. A sample order should be supported as the first step before larger cooperation.

Suggested Sample Testing Points

The customer can test:

1. Real EV emergency charging performance;
2. 20-minute and 40-minute charging results;
3. Compatibility with local EV models;
4. Outdoor use convenience;
5. Ease of placing the unit in the car trunk;
6. Safety protection and heat performance;
7. Local market feedback and user acceptance.

Suggested Message to the Customer

We recommend starting with one sample unit for testing in Israel. You can test the real EV emergency charging performance, safety system, and market feedback before larger orders.

7. Logistics and Delivery Notes

Because the product contains a large lithium battery, transportation must follow battery cargo or dangerous goods requirements. In the conversation, it was already mentioned that due to the battery, shipment is usually arranged to the port.

Recommended points to explain:

• FOB quotation can be provided;
• UN38.3 and MSDS documents are needed for battery transportation;
• Final shipping method should be confirmed according to destination port, shipping company requirements, and local customs rules;
• Sample shipment and bulk shipment may use different logistics solutions;
• If the customer has his own forwarder, the forwarder should confirm the handling requirements for battery goods in advance.

8. Cooperation Opportunity in the Israel Market

The customer imports around 10–12 containers per month and already has long-term suppliers in China. He also emphasized that he is loyal to suppliers, grows business every year, and invests in marketing and sales.

This indicates that the customer may be suitable for a distributor or exclusive cooperation model in Israel.

Customer Strengths

• Strong import experience from China;
• Stable container-level purchasing ability;
• Existing sales and marketing capability;
• Long-term cooperation mindset;
• Clear awareness of market investment and channel protection;
• Interest in exclusivity for the Israel market.

Suggested Exclusivity Approach

It is recommended to confirm that the company has an area exclusivity policy, but exclusivity should be based on annual quantity, sales target, and market development plan.

A staged cooperation model is recommended:

Stage 1: Sample Testing

• Customer purchases 1 unit of EP5000iL for testing;
• Factory provides technical materials, videos, certificates, and quotation;
• Customer tests the product in Israel and collects market feedback.

Stage 2: First Batch Order

• Confirm suitable model based on test results;
• Confirm first batch order quantity;
• Support product training and marketing material preparation.

Stage 3: Area Exclusivity Evaluation

• Discuss Israel market exclusivity based on the customer’s annual sales plan and market investment;
• Set annual purchase target, marketing requirements, and after-sales service expectations;
• Provide area protection after agreed targets are met.

9. Suggested English Reply to the Customer

Dear Customer,

Thank you for sharing your market plan with us.

Based on your requirement for an emergency power solution for electric cars, we recommend our EP5000iL model. It is a portable power station with built-in EV charging function, designed mainly for emergency rescue use, not as a replacement for a large fixed EV charger.

The main specifications are:

• Model: EP5000iL
• Output power: 5kW
• Battery capacity: 3430Wh
• Application: emergency EV charging, outdoor backup power, travel and rescue use
• Charging input: AC charging and solar panel charging
• Extra battery extension: available

For EV emergency charging, it can support approximately:

• 20 minutes charging for around 10km emergency range
• 40 minutes charging for around 25km emergency range

So if the car is out of power, this system can help the driver reach a bigger charger or a safe charging location.

Regarding safety, we use LiFePO4 battery, which is safer than normal lithium battery cells. The system also has a built-in fire extinguishing device inside the power station. We can provide you with a video of the fire extinguishing device and a video of the unit charging an electric car, both without our company details or logo.

For documents, we can provide CE, RoHS, IEC 62368 for the whole unit, IEC 62619 for the battery, and also UN38.3 / MSDS for DG transportation. For CB certificate, currently we do not have CB certificate, but we have already exported similar products to Israel before. You can also check with your local import or certification side if these documents are enough for your market.

Sample order is available. We suggest starting with 1 unit for testing in Israel, so you can check the real EV charging performance, safety system, and market feedback before larger orders.

About exclusivity, we understand your point very well. We also support area exclusivity policy, but it will be based on yearly quantity and market development plan. After sample testing and first order, we can discuss the Israel market exclusivity according to your sales plan.

Please send us your company information and email address, then we will prepare the FOB quotation and document list for you.

Best regards,

10. Recommended Next Follow-up Materials

The sales team should prepare and send the following materials next:

1. EP5000iL FOB quotation;
2. Price and lead time for 1 sample unit;
3. EV charging video without logo;
4. Fire extinguishing device video without logo;
5. CE / RoHS / IEC 62368 / IEC 62619 documents;
6. UN38.3 / MSDS documents;
7. BMS protection explanation;
8. Product specification sheet;
9. Preliminary framework for Israel market exclusivity.

The next communication should not focus only on price. It is better to guide the customer toward the path of sample testing → market validation → first batch order → annual cooperation and possible exclusivity.